Refund Policy
We believe in our product, but we understand that sometimes things just aren't the right fit. Our policy is designed to be fair, transparent, and prevent abuse of our professional resources.
1. The "Mistake Protection" Window (0 - 6 Hours)
If you purchase a course and realize immediately that it wasn't what you wanted, or you purchased the wrong item by mistake, you are eligible for an instant, automatic refund.
- Requests made within 6 hours of purchase are approved automatically.
- Access to the course material and any associated Trained LLM study aids will be revoked immediately upon processing.
2. The "Quality Guarantee" Window (6 - 48 Hours)
If you have spent some time with the material and found it does not meet your learning needs, you may request a refund within 48 hours of purchase.
Feedback Requirement:
To help us improve our training, you will be required to complete a brief feedback survey explaining the specific learning outcomes that were missing or technical issues encountered.
3. Manual Review (> 48 Hours)
Requests made after 48 hours are subject to manual review by our administration team. These refunds are granted at our sole discretion and are typically reserved for extenuating circumstances or unresolved technical failures on our end.
4. Fair Use & Abuse
Monitoring Policy: We monitor refund activity to ensure the sustainability of our platform.
- Consumption Limits: Accounts that have consumed a significant portion of a course (e.g., completed the majority of quiz banks or utilized significant Trained LLM generation credits) may be rejected.
- Repeat Activity: Users with a history of repeated purchasing and refunding may be banned from the platform permanently.
5. Refund Methods
Refunds can be issued to your original payment method or as store credit for future purchases. Please note that credit card processing typically takes 5-10 business days to appear on your statement.